About Us
Passionate about plumbing and heating
Sugplumb was established by Stuart Sugden almost 20 years ago. Stuart, who lives in Ballater, with his family, is a gas safe registered plumber and heating engineer.
Since those early days, Sugplumb has expanded, and its team of 11 engineers and support staff now support homeowners, businesses, and community groups with their plumbing, renewables, and heating requirements throughout the north east of Scotland.
Local experts with national backing
We are proud to have been chosen to be an OVO Energy partner for our renewable energy expertise. When you work with us, you’re getting local expertise backed by one of the UK’s largest energy providers.
In practice, that means:
- Local experts you know and trust
real people, based nearby, who survey, install and support your system. - National security and innovation
OVO’s financial stability, smart tariffs, and tech-driven tools that help you maximise savings. - Complete peace of mind
big-brand guarantees backed by local workmanship and personal service. - A smoother journey to net zero
with smarter energy systems, local know-how, better savings, and OVO’s sustainability commitment.
Independent advice tailored to your needs
Everyone at Sugplumb is ready to go the extra mile for our customers. As an independent business, we provide unbiased advice that’s tailored to individual needs.
From minor repairs to comprehensive design solutions, we tailor recommendations to suit the property, lifestyle, and budget of each client.
Collaborating closely with suppliers and manufacturers, Sugplumb enhances product knowledge and customer support.
Additionally, we prioritise supporting other local businesses whenever feasible, maintaining a policy of honesty and trustworthiness in fulfilling customer requirements.
You’ll never hear from us – unless you want to!
We’re committed to traditional values. Unlike the typical sales-driven approach with cold calling, we much prefer personal contact and a friendly, efficient service.
Policies & Ethos
At Sugplumb, the ethos revolves around going the extra mile. As an independent entity, we provide unbiased advice, tailored to individual needs. From minor repairs to comprehensive design solutions, we tailor recommendations to suit the property, lifestyle, and budget of each client. Collaborating closely with suppliers and manufacturers, Sugplumb enhances product knowledge and customer support. Additionally, we prioritize supporting local businesses whenever feasible, maintaining a policy of honesty and trustworthiness in fulfilling customer requirements.
Our Accreditations
We understand that investing in our people and our business is vital to achieving long-term success. We are proud of our affiliations and partnerships and remain committed to continuously improving ourselves and our services to meet the evolving needs of our clients and the planet.
